Questions to Ask When Buying Used Dental X-ray Equipment

There are many places you can go to find used dental X-ray equipment. You can buy refurbished or overstock equipment at a discount directly from the manufacturer or a dealer. You can choose a used equipment reseller, often called a remanufacturer. Or, you can choose to purchase from another practitioner. Regardless of where you get your equipment, it’s important to ask a few questions before writing the check.

How old is the unit? Sometimes, the actual number of years doesn’t matter. It’s more about an indication of the current condition and how much it was used. That being said, it might be more beneficial to ask how much the equipment was used and what condition it is in.

How was it used? If the unit was used in a dental office, you’ll want to know how busy that office was, and if it was a general dentist or a specialist’s office. If it was a demo unit used at trade shows and other events, ask how often it was shipped around or if it was used in a showroom and kept there.

Was it an overstock item? If a manufacturer claims a unit was an overstock item, ask why it was not sold and how much it has been discounted.

What’s the exposure count? Some X-ray machines capture an exposure count. This number is kind of like the odometer on a car. It equates to the number of times the X-ray has been used. This can go a long way towards telling you the current state of the machine. Don’t use this number alone to make your decision, however. If parts have been replaced or the machine was reconditioned, the exposure count may not matter.

What is the certification process used to refurbish or re-condition the unit? You’ll want to know who exactly is doing the work, how knowledgeable they are, and how they’ve been trained. Ask what happens during the re-certification process and how their processes may be different from other resellers.

What is the price difference between new and pre-owned? Sometimes the hassle of buying used doesn’t make it worth the lower price.

How do I pay for the dental X-ray equipment? Typically you can choose to pay with cash or check, financing, or with a credit card. Be sure to ask if there are any purchase protections if using credit cards or other payment methods such as PayPal.

What do I do with my existing X-ray? If you have one, you may be able to trade it in. Be sure to ask the reseller or manufacturer if they take trades. If it is older, non-working, or traditional film-based unit, it may need to be recycled.

Who will install the X-ray? You’ll want to know if it costs extra, what you need to do to prepare, how the tech has been trained, and if they’re registered to perform services in your state.

How will I get training? This is especially important if you are transitioning from 2D to 3D. Be sure you know where to go if you need resources after the initial training session.

What are my state regulations? Especially when opening a new practice or upgrading from 2D to 3D, you need to make sure you follow your state’s regulations. Ask who can help you navigate that and how to get started.

Will this unit fit in my space? It helps to measure your space and ask for size specifications of the unit you are considering purchasing. Also keep in mind patient flow and getting them into and out of the unit.

Do you have a warranty? Ask about what will happen if a part needs to be replaced, or if you need tech support or service. You’ll want to make sure you have the appropriate documentation and paperwork, as well as protections during and after the sale.

How will I get parts once installed? If a part breaks and needs replacing, you’ll want to know where to go to find all the parts you need, and who can install them for you. Be sure that the unit you are purchasing is not obsolete and that parts are still being manufactured.

How long will this unit last? Dental X-ray units last a long time. If the unit typically lasts 20-25 years, and it’s already 17 years old, you might be better off finding a newer unit depending on the future of your practice. Or, if you only need it for a short while, it may be a perfect fit.

How will my practice and services change? It’s good to have a unit that serves you now, but if you plan to add on new services or transition to a specialty practice, you’ll want to make sure your unit is upgradeable to different modalities, or consider purchasing multi-modality dental X-ray equipment now rather than waiting.

Can I trust the person I’m buying this from? Ask for references. Read online reviews. Find out if they’re local, national, or international, and how long they’ve been in business.

Work with Renew Digital

A dental X-ray is one of the most significant investments a dental practice can make. Plus, there are regulatory impacts as well. Be sure to do your research! To start the dental X-ray equipment purchase process with a company you can trust, please call us today or contact us online.